Comparision

Zoom vs. WebEx: Should you switch to the new video conferencing app

Working from home is the new normal, and the ongoing pandemic will have a lasting impact on the way we work forever. One way to work and communicate effectively is video conferencing, which facilitates teamwork in a professional setting. Two of the leading applications in this segment are WebEx and Zoom.

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WebEx is owned by Cisco, a leader in the space for several years. They provide a range of other IT services (hardware and software). Zoom is a newcomer that has seen crazy growth in the past few weeks and hasn’t been able to keep up with the high demand. There have been multiple reports of hacks and vulnerabilities as the team scrambled to release security updates – more on that below.

Let’s see how these two apps pit against each other and why you should use WebEx even after Zoom released a bunch of updates.

1. Joint meetings

This is what I like about Zoom. You don’t need an account or registration, unless you want to host meetings. Simply download the app, enter the code you received via a message or link, and join the room. The process couldn’t be simpler. Things are different if you want to host a meeting. This requires an account, and you need to add your contacts before you can send invitations. thats understood.

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WebEx has two versions: WebEx Teams for collaboration and WebEx Meetings for conferencing. WebEx also allows you to join meetings without registering, but like Zoom, you need to create an account when hosting a meeting. WebEx does a better job here by allowing users to join a meeting using any “any standards-based Cisco or SIP video device.” Skype is a good example. No need to learn about new technology just to join a meeting now. WebEx also has a Call Me feature, which means you’ll receive a live call when it’s time for a meeting.

Creating an account is easy with Google and the other social media login options in both. WebEx teams work more like Slack where you can manage channels, initiate calls and text messages, and share files. For the sake of this comparison, I’m going to leave it as if it were comparing apples to oranges.

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2. Create and host meetings

There are two types of rooms in both Zoom and WebEx. The first is a regular room that you can create at any time and send invitations to contacts. Another room is a permanent personal room, allowing anyone to communicate with you at any time. I recommend that you do not share your room with everyone for privacy reasons.

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Once the meeting is launched, there are a few options available, such as recording meetings for future references, screen and file sharing, and a whiteboard. Since WebEx was designed with enterprise users in mind, it also offers the People Insights feature, which allows for in-depth analysis of attendance.

Both apps offer video recordings and voice overs, but WebEx will send you the files right away.

3. When the session is held

Zoom and WebEx will allow you to raise your virtual hand if you want to say something during the meeting. No need to suddenly interrupt the speaker. WebEx goes a little further here with some additional tools like surveys, attendance, and an attention indicator tool. The last one will try to gauge whether or not you care during the meeting. Surveys are also available on Zoom, as is the ability to stream the meeting live on YouTube.

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Not happy with your background? You can choose a virtual background during Zoom meetings, so that no one knows how rich, poor, or even where you are. Income inequality is real and can be embarrassing for some people. very predictable.

4. Seminars and breakout rooms

Zoom comes with side rooms, where you can divide a large meeting room into several smaller rooms. Each room will have its own group of participants with its own separate topics, discussions, etc. You can create up to 50 breakout rooms in the same conference. Examples include the marketing, sales, finance or budget teams. WebEx is missing this one.

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Both video conferencing apps support webinars, but Zoom also offers the option to create webinars on demand. This means that you can record a webinar, and users can access it whenever they want. You can share files with the viewer, stream them to YouTube, and viewers can ask questions in real time. WebEx also allows you to track leads, offer discounts on products/services, attend, and view detailed analytics. These additional features make it very useful for marketers.

5. Privacy and security

WebEx is designed with businesses and enterprise users in mind. This is why security and privacy have been a major concern.

Zoom has been in the news lately due to security holes, hacks, and many companies and even countries that have outright banned it. Paints a really bad picture, but all hope is not lost.

Zoom has since released a statement that includes a number of security updates with more in the works. I wish they did that sooner. I suppose they haven’t expected exponential growth since December. However, that is no excuse for what happened.

Some of the steps in the right direction include a password to prevent Zoom from exploding, a waiting room, the ability to kick and restrict users during a meeting and hide the meeting ID, so screenshots are more secure, among other things.

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WebEx, unlike Zoom, provides end-to-end encryption using the TLS protocol. Zoom recently added the ability to remove participants and password protection, but they are on WebEx. You can also force users to use OTPs before they join a meeting in WebEx.

Fact: Zoom is founded by a former Cisco WebEx employee. Although the recent security lapse was shocking, I think the company takes security and its reputation very seriously.

6. Pricing, platforms and integration

Zoom has a free plan with unlimited 1-on-1 and group meetings with a 40-minute limit. No more than 100 participants are allowed on this plan, but you do get screen sharing and collaboration tools. Pricing starts at $14.99 per month per host and goes up to $19.99 and offers features like up to 1,000 participants, personal branding, meeting copy, and cloud storage.

WebEx also has a free plan with up to 100 participants, prices start at $13.5 per month per host and go up to $26.95 per month per host. Additional features include file and text sharing, personal branding, and cloud storage.

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Zoom is available on all popular desktop and mobile operating systems and browsers with add-ons for Outlook and IBM Notes. The same is true of WebEx, but since it integrates with more applications, there are more options.

Zoom integrates with many applications such as Slack, Skype, Outlook, Google and some other specific applications. The same is true for WebEx that works with Gmail, Outlook, Office365, Salesforce, Slack, GitHub, Trello, and others. Between the two, WebEx again offers more integrations.

Zoom in, Zoom out

WebEx offers more whether you are looking at features, security, or anything else for that matter. It’s also more expensive, but again security and privacy are priceless, and any loopholes can be more expensive.

It is worth noting that WebEx is more suitable for businesses and enterprise users. Zoom can be used by schools, small businesses, startups, and even families. Part of the reason for the spread of the virus was the free plan and easy onboarding process.

But Zoom’s time has not yet come. Recent security updates are helpful, but gaining trust after losing it can be difficult.

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