Working for Facebook sounds like great. An American company with a young and liberated spirit but some do not take advantage of it. There are a few thousand around the world to moderate the content posted on the social network. What are their working conditions? What type of content are they faced with?
Hired by subcontractors and never by Facebook live, the employment contracts are locked and very strict: prohibition to talk about their job to their relatives, not even to their spouse. A clause that applies for life, even after changing jobs to go to another company or in a field that has nothing to do with FB’s activities.
As a user, the worst that you can see on the pages, groups and profiles of the social network are photos or videos of brawls, falls that end badly or eroticism. We never, single users, see extreme violence or pornography. In this regard, Twitter is much more lax.
Horror, on Facebook
But Facebook moderators are hired so that the general public is not faced with this prohibited content. Zoophilia, child pornography, rape, execution are their daily lives, in images, videos, texts. A difficult situation to cope with over the weeks, months, years, until causing a break with life and no longer having faith in humanity. If there are many resignations from these positions, so too are the psychological consequences. And for good reason, after spending hundreds of hours watching such extreme content, it’s hard to find a normal life without forgetting all those bad memories.
Problem, Facebook absolutely does not assume the human consequences of this moderation of content.
Report on Facebook content moderators
The documentary begins after a “fake ad” lasting a few seconds which is part of the “Invisibles, the click workers” report on this special Facebook episode.