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Realtek Bluetooth blocks Windows 10 update

When you try to update Windows 10 to a higher version (v1909 for example), an error message regarding Realtek bluetooth is displayed and blocks the update:

Items that require your attention
Realtek bluetooth
Your PC has a driver or service that is not ready for this version of Windows 10. A new version is available. Go to aka.ms/realtek_bt_1_5 to find out more.

or in English:

What needs your attention
Realtek bluetooth
Your PC has a driver or service that isn’t ready for this version of windows 10. A new version is available. Please go to aka.ms/realtek_bt_1_5 to learn more.

In this tutorial we will see how correct this problem so that you can update Windows 10 to the latest version available.

Preamble: Realtek Bluethooth

Microsoft has identified compatibility issues with some drivers used by Realtek Bluetooth devices.

Updating to the latest version of Windows 10 is therefore blocked if your computer uses these outdated drivers.

To resolve this issue, update the Realtek Bluetooth driver to version 1.5.1012 or later.

Microsoft has also published a help page to help Windows 10 users correct this problem with the Realtek Bluethooth driver.

This error occurs when you try to update your computer to Windows 10 v1909, v1903, or v1809.

Update Realtek Bluetooth Driver

To resolve the Realtek Bluetooth error when updating Windows 10, you need to update the driver of the Bluetooth device from Realtek to version 1.5.1012 or later.

Before you begin, manually check for the presence of new updates on Windows Update. If you are offered Realtek Bluetooth drivers and installed successfully, you should be able to update to your PC to the latest version of Windows 10.

If the problem persists, here’s how to update Realtek Bluetooth driver :

  1. Download the two Realtek Bluetooth drivers: Driver 1, Driver 2. Preferably, place them in your folder Documents.
  2. Open theFile Explorer then go to the folder Documents or in the folder where you downloaded the drivers.
  3. Double click on the named file 068de0d6-6ac2-473a-8cbd-bd449cd5c97c_942eec5828662eecc6b98cc2706658bf2433717c.cab.
  4. Extract the files:
    1. Select all files with Ctrl + TO, right-click on the selection and select Extract.
    2. Create a “Realtek Bluetooth” folder by clicking on New folder.
    3. Click on the button Extract.
  5. In File Explorer, return to the location where you downloaded the drivers by clicking Previous.
  6. Double click on the named file f2748416-7753-49c6-9185-56f4986f490b_e98e0d664b7e874011b8e3752046ca61f3475295.cab.
  7. Extract the files:
    1. Select all files with Ctrl + TO, right-click on the selection and select Extract.
    2. Create a “Realtek Bluetooth 2” folder by clicking on New folder.
    3. Click on the button Extract.
  8. Open the Device Manager.
  9. Expand Bluetooth, right click on the Realtek device> Update the driver.
  10. Click on Browse my computer for driver software and select the folder (normally your Documents folder) where the drivers are located.
  11. Wait while the drivers are installing then click on To close.
  12. There you go, now you can update Windows 10 to version 1909 by following this guide: Download and install Windows 10 1909

Congratulation ! You have successfully updated Windows 10 by updating the Realtek Bluetooth device driver. 👍

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