Windows 11

Is the laptop plugged in but not charging? Best steps to solve your problem

Your work can be affected if your laptop is connected to power but not charging. Obviously, you can’t use the computer once the battery is dead away from the power socket. But in many cases, you can find out where the charging problem lies to correct it.

We’ll show you what to do when your laptop battery won’t charge while it’s plugged in. Whether you have a Dell, Lenovo, HP or any other device, these tips will help you get rid of this problem.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

1. Check the actual cable connections

Before we jump into our in-depth troubleshooting, first check the basics. Make sure the charger cable is well inserted into the laptop’s charging port. Then double check that it’s plugged into the power socket — — consider trying another socket in case the current power socket isn’t working.

Don’t forget to check the cabling as the cable is plugged into the AC adapter brick as well. It can go offline if someone stumbles upon it.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

Keep in mind that we are trying to fix a laptop that won’t charge even though it’s plugged in. If this is not your problem, we also looked at how to fix incorrect battery percentage in Windows 10.

2. Remove the battery and connect the laptop to power

Next, you should determine if the battery is working or not. If your laptop has a removable battery, remove it completely from your device. You should always turn off your computer before doing this (if it is not already off) with the charger unplugged.

Once the battery is removed, hold the power button for a few moments to clear any remaining charge in the system. After this is done, plug in the charger and try turning on the laptop.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

If it works normally, then the problem is with your battery. Put the battery back in its compartment and make sure that all contacts are aligned. If this does not fix the problem, then it is possible that you have a dead battery that will need to be replaced.

In the event that your laptop does not have a removable battery, you can try to unlock your device and remove it yourself. However, doing so will likely void the warranty, and it may cause further damage to your computer if you unexpectedly do anything wrong. It is safer to take the computer to a technician who can analyze the battery using professional tools.

3. Make sure you are using the correct charger and port

Going forward, you can then check that power (enough of it) is getting to your computer.

Make sure the charger is plugged into the correct port on your laptop. Many laptops only have one place for the charging port, but if you have a newer computer, it may use USB-C for charging. Try all the USB-C ports on your laptop, as some may be just for data transfer.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

For best results, you should use the original charger that came with your laptop. A counterfeit charger can damage your battery and cause permanent damage to it. Third-party models may not use the correct voltage, which can cause the laptop to charge very slowly or not at all. This is especially true for USB-C cables, some of which are not intended to charge laptop-sized devices.

4. Check cables and ports for damage

Although you did a quick check for cable connection issues earlier, it’s a good idea to check the power cord more thoroughly now.

Look along the entire length of the power cord for wear or other damage. Try holding it to see if any parts of it look swollen or misshapen. It’s also a good idea to smell the AC adapter part of the charger—if you smell burning, there’s probably something wrong with it, and you’ll need to replace it.

Finally, take a look at the charger port on your laptop. The charger must be firmly connected to the charging port. If you feel it is loose, try moving it around a bit to see if you can get a good contact.

Also check that there is no debris inside the port, which could prevent you from making a good connection. You can clean it with a toothbrush, toothpick, or any other small object. But with caution.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

Speaking of this part, to prevent future damage you should keep some slack in the cable, so as not to put undue stress on the charging port. Avoid letting the AC adapter brick hang off the table, which will pull the connector down and can ruin the connection over time.

5. Reducing resource use

There is a possibility that your battery may not be charging even when it is plugged in to an electrical outlet that is not connected to the devices. If your computer is running too hard, the charger may not recharge the battery fast enough.

For example, if your computer gets too hot, the fans have to work harder to cool it down, which will use up more battery power. When you have many power-hungry apps and processes running simultaneously, they will suck more battery power at a high rate. Open the task manager (Ctrl + Shift + Esc) to check the current resource usage.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

If you suspect that this is the root of your charging problem, try closing some applications and/or shutting down your computer to let it cool down. Once it’s back to normal, turn it on and see if your charger can keep up with your battery’s usual workloads.

6. Check the power options for Windows and Lenovo

Other application issues can also cause your laptop battery to not charge. While Windows power plans don’t have any specific options that will prevent the battery from charging, you may have a system configured to shut down at a certain battery level or something.

Visit the Windows Power Settings page by going to الإعدادات -> النظام -> الطاقة والسكون And you have to click on Additional Power Settings on the right side. There, click Change plan settings next to your current plan.

You can click on Change advanced power settings if you want to see it, but it’s easier to select Restore the default settings for this plan And see if that makes any difference.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

If you have a Lenovo laptop, there is a manufacturer-specific app that can cause charging problem. Use the Start menu to search for Lenovo Vantage (called Lenovo Settings on older systems).

Once you open it, tap energy In the hardware settings panel, scroll down to find Charge Threshold.

If the custom battery charge limit slider is enabled, you can specify the minimum and maximum battery charge level in percentage.

For example, if you choose 50 percent to start charging at less than And 80 percent to stop charging at more than The computer will start charging when the battery level drops to 50 percent and stop when it goes back to 80 percent.

This may cause your computer to stop charging as you expect so try disabling this option if it is enabled.

7. Update or reinstall battery drivers

Because your battery is an external device, Windows uses certain drivers to interact with it properly. If your computer is still plugged into a power socket and not charging, updating or removing these drivers can start the charging process.

Right-click on the Start button or press Win + X , then select Device Manager from the resulting list. Expand the Batteries section and you will see two entries: Microsoft AC Adapter and Microsoft ACPI Compliant Control Method Battery.

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

Right-click on each of them and choose Update driver software; It’s possible that no updates will be found, but it’s worth a try. You can try to update the drivers manually, but your computer manufacturer may not provide a specific driver for the battery.

If the update does nothing, right-click on each of the battery drivers and choose Uninstall the device. This will stop your computer from interacting with the battery, but the driver will be reinstalled on restart, so don’t worry.

After the restart, allow Windows to reinstall the battery driver, and hopefully it will start charging again. If that doesn’t work, repeat the process, but once it shuts down after uninstalling, unplug your charger, remove the battery, put everything back in and restart your computer.

8. Try another charger

Is the laptop plugged in but not charging?  Best steps to solve your problem - Windows

At this point, you’ve tried everything that doesn’t cost you money. The last resort is to order a new computer charger (or use one from a friend if they have the same laptop) and see if that works.

While you’ll find cheap third-party charger options on Amazon and other retailers, we recommend using an official charger if possible. Third-party parts often do not meet the quality standards of original components, and in the case of a charger, using a cheap device could damage your computer or even cause a fire.

If an original charger isn’t an option, consult reviews to make sure whichever charger you choose is safe.

The laptop is now shipped

We hope that some of the above steps fixed the laptop charging issue. If the problem persists, a part inside your computer might have been damaged, causing the battery not to function properly. You should take your computer to a repair shop to have an expert look at it — they might recommend a replacement battery.

Keep in mind that batteries wear out with age. After a certain number of cycles, no battery will retain as much charge as it once did. But unless your battery is fully used up, it should charge at least somewhat.

For more tools, see Best Laptop Battery Health Analysis Utilities.

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