4 tips to get a stuck iPhone working again

Help! Your iPhone Freezes, Now What? Although you may feel a little nervous, you can probably solve the problem quite easily. Here are four tips to get a stuck iPhone working again.

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iPhone Freezes: 4 Solutions

It happens to every iPhone user: your iPhone freezes. The device no longer responds to anything, the screen ‘hangs’ or you can’t get the well-known Apple logo away.

This is of course annoying, but usually there is little to worry about. After all, an iPhone is a computer and those devices sometimes freeze. It is therefore part of the fact that your iPhone occasionally does not respond.

However, it is important to know what you can do best. That is why we have listed some solutions for you below. Tap one of the links below to go directly to the tip for your situation.

1. Freeze iPhone app? This is what you should do

When a certain app crashes, the solution is simple: close it. You can do that on iPhones without a home button, from the iPhone X that came out in 2017, by swiping up from the bottom of the screen. You will now see all your recently opened applications. Swipe the jammed way up.

On an iPhone with a home button, for example the iPhone SE from 2020 and iPhone 8 from 2017, press this button twice to open the list of recent apps. Then swipe the affected app away.

Is the annoying app causing your device to freeze continuously? Then you better remove it. You do this by holding down the app icon until all applications start to wiggle. Then tap the cross to delete the service denying app from your iPhone.

2. Restart: Fresh Start for Your iPhone

Is the screen of your iPhone completely black, or frozen? Then it is best to restart the device. You will not lose any personal apps or data, but you will give your smartphone the chance to recover. How you reboot your iPhone depends on the model:

iPhone X (2017) and later models:

iphone hangs explanation images (1)
  1. Press and hold the side button and one of the volume buttons at the same time;
  2. Wait until you see the sliders on the screen;
  3. Then drag the top slider from left to right;
  4. Wait for the iPhone to turn off, then turn it back on by pressing and holding the side button until the Apple logo appears.

So, the above directions apply to iPhone 13 (including mini, Pro, and Pro Max), iPhone 12 (including mini, Pro, and Pro Max), iPhone 11 (including Pro and Pro Max), iPhone XR, iPhone XS (including Max), and iPhone X.

Reset iPhone 8 (Plus) and older

iPhone freezes Reset iPhone 8
  1. Press and hold the lock button until you see the option to turn off the device;
  2. You slide the icon from left to right;
  3. If the iPhone is off, turn it back on by holding the same button for a few seconds until the Apple logo appears.

These directions apply to iPhone 8, 7, 6, and second-generation iPhone SE (from 2020).

3. iPhone Freezes: Here’s How a Hard Reset Works

Can’t restart your phone? Then a hard reset may offer a solution. Don’t worry, because no personal data will be lost. A hard reset ensures that your device shuts down and starts up again. You arrange a hard reset by pressing certain buttons.

iPhone hangs hard reset instructions for iPhone 8 and newer

iPhone 8 (2017) and later models:

  1. Press and release the volume up button;
  2. Soon after, press and release the volume down button;
  3. Then press and hold the side button and don’t release it until the Apple logo appears.

Do you see the Apple logo in the picture? Then release the buttons and wait for the reset to complete. It may take a while for your device to reboot completely. Can’t quite figure it out? Watch the instruction video below:

Use these steps if you have an iPhone 13 (including mini, Pro and Pro Max), iPhone 12 (including mini, Pro and Pro Max), iPhone 11 (including Pro and Pro Max), iPhone XR, iPhone XS (including Max) , iPhone X, iPhone 8 (Plus), or iPhone SE (from 2020).

Reset iPhone 7:

Do you have an iPhone 7 (Plus)? Then press and hold the volume down button and the power button at the same time. The iPhone will shut down and reboot on its own. This takes about twenty seconds.

Would you like to see how it works first? Then watch the video below. Here we explain in detail how to ‘normally’ and ‘hard’ reset an iPhone.

How to Reset an iPhone: Normal Restart and Hard Reset Explained

Last resort: to Apple

Is your device no longer responding to anything? Then it is best to enlist professional help. Take your iPhone to the Apple Store, or the store where you bought the device. Hopefully they can help you further with the device. Perhaps there is more to it than you can solve on your own.

More Helpful iPhone Tips:

You are reading an article that previously appeared on our website. We’ve updated the information and republished the article.